I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Sell top insurance coverage to warm leads (license required). Health, Dental & Vision. Virtual Call Center Services - Resources - Liveops We use cookies to improve your experience on our website. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Scottsdale (headquarters) 1365 N. Scottsdale Rd. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Now we can focus on making sure IT is partnered with the business in everything they do.. I like feeling like Im helping people all from the comfort of home. Submit ticket. You are paid the the talk/email minute when working so your pay for each day will vary. Earning potential. About Liveops Employee benefits & perks. As a lot of people in the company say: it just works. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. To find out more, read our Privacy Policy and Cookie Policy. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Connect contractors to affordable commercial insurances. Want to become a Liveops agent? Forgot Password - LiveOps Inc. IT Support As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. The only downside is a lot of training without pay. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. If there are system issues, you will not get paid. REDUCE RISK Rest assured your contractor compliance is always audit-ready. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Forgot password? Build a thriving work-at-home business providing remote customer service for top brands. Join the revolution of the modern contact center! We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Liveops: Flexibility. Qualify and onboard contractors in record time. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. The more investment you make in yourself, the greater the reward. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Please update your browser to the latest version on or before July 31, 2020. Get Directions Onboarding employees has become much more efficient. Facilitating collaboration and communication with the best available solutions was another key goal. Openforce simplifies your contractor management processes by providing a single platform solution. But what good is making your own schedule if you cant get a schedule? Apr 04, 22 (Updated: Sep 19, 22) Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Improving Peoples Lives. Learn more Tax Support Provide support to users of top tax software providers. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Heres a direct link to where you can sign up. Okta Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Find Out How & Apply . Login. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Click herefor technical info. A wide array of jobs -- many of them well-paid -- don't require a degree.. They love it because it does what it's supposed to do.. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Well learn about your business and help guide the best solutions based on your needs. First, check out our frequently asked questions about the agent experience and application process. Pros. Liveops Nation Login. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Public Relations e-mail (press@liveops.com) Locations. Creatively solving problems. Submit an application for an available virtual contact center opportunity. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Documenting details of calls and customer interactions. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. Best of Antivirus Software. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Remember me. Life doesnt always run on a schedule. Also the hiring process is long and it's unpaid. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Group Linking Link Okta groups to existing groups in the application. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. I still love it., You make your own schedule. Browse case studies, customer service tips and other helpful resources for enterprises. Here's everything you need to succeed with Okta. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Check the Eligibility requirements and make sure were currently accepting applications in your state. Or you do, but sit & sit with few to no calls? Support. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. Copyright 2023 Liveops, Inc. All rights reserved. Want to give someone something unique this holiday season? Liveops Nation - Virtual Call Center Community. OR Look in your activation email. This means you can choose when, where, and how often to work! Password Remember me Or, sign in using: ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Forgot password? Support. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. I wish there was some type of base pay. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Login - Corporate Helpdesk Working at Liveops: 388 Reviews about Pay & Benefits - Indeed I wish there was some type of base pay. If you are looking for Liveops Agent Portal Okta? Enjoy the freedom and flexibility of being your own boss. Director of Customer Care, healthcare organization. Log in. . You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Forgot Password Enter the email address associated with your account. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. This means you can choose when, where, and how often to work! I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Copyright 2023 Liveops, Inc. All rights reserved. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. The modern contact center. Virtual. Flexible. Efficient. - Liveops Contact - Liveops Apply for Remote contact center Agents Jobs - Join Liveops This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Applicant Login - Join Liveops The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Copyright 2023 Liveops, Inc. All rights reserved. If there are system issues, you will not get paid. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Norton 360 with LifeLock helps keep your digital life safer. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Contact Us | Liveops Find Out How & Apply . All rights reserved. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Copyright 2023 Liveops, Inc. All rights reserved. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Enjoy the freedom of being your own boss. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Passwordless. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Want to become a Liveops agent? Their consistency, professionalism and customer service are unparalleled in the industry. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. The freedom of an entrepreneur. Money is amazing, but like every job there are flaws. Not sure which client opportunity (or opportunities!) Its why weve led the industry in virtual flex agent services for more than 20 years. Cons. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Client opportunities may have additional requirements, including expanded client-specific certification. One where youre provided with free warm leads? Then Liveops is looking for you! But, the site does not guarantee that youll take calls during those hours. It changed what we focus on as IT, he says. Liveops Nation - Virtual contact center Community Learn more about how Liveops virtual contact center solutions can scale your business. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Community. Sound: Must have a sound card installed and be equipped with speakers or headphones. The amount of paper eliminated alone was a huge benefit. McAfee and Norton were almost a tie but by far the most popular amongst agents. Help patients get the most out of treatment plans. To accept cookies continue browsing as normal. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. I don't mind the extra training if they had compensation for it. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Liveops Agent Okta Portal Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Login to know the status of the ticket. Want to become a Liveops agent? Live Nation | Okta Its a huge, huge advantage for us, says Myers. Are you an employee? Managing multiple systems, programs, and screens simultaneously. No problem. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Guide customers through the claims process. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. See Capabilities for more details. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Connect and protect your employees, contractors, and business partners with Identity-powered security. Remote work is undeniably popular and LiveOps offers that. Customers sometimes need to speak with a live agent. Assist customers with orders, questions, and returns. We cant do this. https://join.liveops.com/work-from-home-call-center-jobs/ Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. He sees a role for Okta in all of it. Avoid Recruiting Scams Our Offices. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Login to track your existing support requests. Mobile first. Hello, Liveops. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. FLEXIBILITY AT SCALE. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. Keith Myers, SVP Business Technology, Live Nation. Cons are having to provide your own equipment. Everyone else we spoke to claimed they were cloud-based but they weren't. But we were just relentless, and in one year we moved all of our workloads to the cloud. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Need to plan around other commitments? As an agent with Liveops, you are a self-employed independent contractor, not an employee. Different programs have different pay structures. Login Work from home. Liveops offers work from home in customer service and sales. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Provide support to users of top tax software providers. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Username or Email Password. When I started it, my team said, Youre crazy. LiveOps On-Demand Contact Center | Okta Across the web. Companies across a variety of industries trust Liveops to provide virtual contact center services. Improving Peoples Lives. We use cookies to improve your experience on our website. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Sign in. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Were all looking at the same data one version of truth consolidated in a single repository. Copyright 2023 Liveops, Inc. All rights reserved. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. . Intelligent Set your own schedule to work around your life. Liveops Nation Login - eihowr.dixiesewing.com