Setting up new email address - Virgin Media Community - 5058366 Use Virgin Media phone lines when calling from a different provider. To find out more about the Community check out our Getting Started guide, 10-09-2022 Thanks. For this reason, most businesses provide alternate ways to get in touch without eating up all your minutes or losing time on the phone. Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. For Virgin Media TV, broadband and phone customers. This may make getting contacting them faster and more efficient in the future. I'll send you a PM now to assist further. Virgin Media Contact Details: Get in Touch Easily. Thank you for your post. Check out our guide - How to pay my Virgin Media bill, on Once your VM broadband account is closed you should get 90 days use of the email address before it is closed down. They can look at options outside of the bundle deal for you. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. I can confirm the number you were called from is not us. Using the information provided on our website you can Call Virgin Media on the contact number above, send an email or write to customer services. From May 17th 2022, we have closed the ability for customers to sign-up and create new Virgin Media email accounts. I did notice in the forum that there is a list of available addresses but that never came up. You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. These changes affect all Virgin Media email addresses ending in the . a secondary account defaults to the information for the primary account unless that has been changed in the secondary . I also have the full service so another box for that.Internet goes down once a month .Normally fixed by switching off and on. the email account is set up within my main virgin media account. However they do have a web form for making a complaint: https://my.virginmedia.com/my-cases/make-a-complaint, I am not sure why you say you cannot log a complaint online because you no longer have a VM account. How to Contact Virgin Media. Once this is fixed you should be able to achieve what you want via a change of the default spam settings and setting up your own filter. That way I have definitive proof that the company has received my complaint and when they received it. 11:44, Hi TomYes ,to set up BQM monitor ,although it is free,I have to input my card details which I am reluctant to do, on I don't understand the relevance of your reply..? Did you know, 95% of our customers find the solution to their problem using the help and support pages. 04-07-2022 You should trycalling 150 from a Virgin landline or mobile, or 0345 454 1111butbest to call at 8am when lines first open and are least busy to avoid call queues, If you explain what the problem/issue is then the Forum Team may be able to help although they can't process regrades or cancellations, I'm a Very Insightful Person, I'm here to share knowledge. Alternatively, complaints can also be lodged in the aforementioned complaint form, or by sending a letter of complaint to the dedicated complaints address. 27-01-2022 If not, they are charged at the same rate as a standard UK landline number. Contact email for Virgin - Virgin Media Community - 4920953 They can look at options outside of the bundle deal for you. as the system does not have that info for her, but does not work. on The best phone number for Virgin Media is their 0845 4541111 customer service phone number, and you can get the details and use our free call-back service by finding the link . To confirm, have you been able to try different web browsers? online chat calling 150 from a Virgin landline or mobile, or 0345 454 1111. 09:05. on Contact Virgin Media - 0843 515 8680 Virgin Media head office uk contact number and email support 11-09-2022 Contact Virgin Media | Fastest, No Wait Time - GetHuman We are working on it.' Contact us - Virgin Atlantic If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should utilize non-call-related contact methods. This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". I have also had a little look on our systems regarding your connection issues, and cannot see any disconnections in the last month, your speeds are all looking good - averaging 622 download and 42 Upload in the last week. Learn more, Have I helped? 3. Talk to other friendly customers and members of the Virgin Media team. If you need to contact Virgin Media directly about a general query then the main customer service line is 0345 454 1111. Virgin Media Live Chat | Customer Service - GetHuman Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. Hi folks. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. 05-07-2022 Necessary to provide basic functions of the website such as page navigation. How to manage my email account | Virgin Media Help Virgin Media Business Mobile customers. 07-02-2022 Early cancellation fees are capped at 339, but to work out exactly what yours may be, examine your policy documentation and use the Virgin Media contact details above to get in touch with customer support. 10:50. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. 30-04-2022 Note that 0345 numbers, although not free, are usually included in landline call packages. This is due to a current fault with the VM spam settings page which doesn't allow you to change the setting. How do customers contact Virgin Media? online chat not working We compare deals for new customers looking to switch and save. 10-09-2022 The route now is to do it via the "My Virgin Media" account for that secondary email account . Opening hours are: however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! 13-07-2022 (edited to add - proof of posting does not cost you anything, just the cost of the 1st or 2nd class stamp), on For some reason, I cant now access this email from my iPhone as the password is incorrect. 14:06. 2. These forms generally require their users to input a range of basic information such as their name, contact details, address, query type and contact purpose. on Contact Virgin Media: 0843 515 8680 - Call for Information and Assistance with Broadband, Landline, Digital TV, Mobile and more. At the very least, I would strongly recommend you to post the letter at a Post Office and ask them to give you a proof of posting receipt. That being said, if your subject is more complex, relates to an ongoing complaint or is likely to take a large amount of time, then contacting the Virgin Media Customer Care department may be more appropriate. Thank you for letting us know and I am so sorry you are facing these issues with your connection. Have tried assorted work arounds, but still can't get in. While calling tends to be the most efficient and effective means of getting in touch with a company, nobody enjoys being held in a call queue or enduring the dreaded hold music. You can also contact Virgin Media by visiting the contact page on their website. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. 26-01-2022 17:34. New customers are not able to create an email account at sign up, and existing customers are not able to make additional email accounts. I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media Keeps Disconnecting and Cutting Out Virgin Media Service Email Postal Address How to send a bulk email. - edited To find out more about the Community check out our Getting Started guide. Forgotten your Password? | Reset Here | Virgin Media If you want to know more, the updated sections are 6.6 - 6.9. and is reached by going into manage other accounts. Virgin has a selection of active social media accounts where customers can get in touch. Thank you for reaching out to us here, welcome to the community. Cara Durbin email address & phone number | Virgin Media O2 Business In advance of your broadband service switching over, NOW will send you a new NOW Broadband Hub through the post. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. Has anyone else been able to contact them via online chat? Complaint Contact Form. The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums. 10:22, Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. Phone calls take priority over other methods of communication and arestill the quickest way to contact VM. This must have been coincidentalI have one box with a line going to house(cable ?) 26-01-2022 Learn more, Problem solved? Its headquarters are in Hook, Hampshire, United Kingdom. 09:39, Virgin Media do not have an email address for support issues or for making a complaint. Talk to our experts and get your broadband sorted out in minutes. Virgin Media offers its customers a range of ways to get in touch, from phone numbers to social media. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Unfortunately we cannot remember her email password. Virgin Media contact number. Enter the secondary email address and password into this sign in page https://virginmedia.com/my-virgin-media. Virgin mobile contact: how to reach the customer service - Monisnap I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a new contract, which i haven't discussed with anybody from virgin media, Is this . on You may have read posts here showing that the email address continues beyond 90 days but you should not . Sales service for mobile 0800 064 3820. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. 25-08-2022 Select Email folders and choose file saving options in the list. Solved: Live chat? - Virgin Media Community - 5268195 Here to help! Textphone for broadband, TV and phone for new customers 0753 305 1809. 11:49. I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier. Hi @Crashedagain. These numbers ultimately reach a similar destination to each other in terms of Virgin Media customer care and support, but cater for different subject matters, as demonstrated in the table below. Talk to other friendly customers and members of the Virgin Media team. While this process tends to be the slowest in terms of communicating and resolving a problem, it can be a useful supplement if other methods of contact have been exhausted, or you need to send documents in paper form. 09:19, I got through yesterday via the Whatsapp which I think is a very good service. 15:20. He is well versed as an energy and telecom expert for both Ireland and the UK and specialises in energy compliance. I've been on hold for about 3 hours total now. I then wanted to file a complaint as I still havent received my refund, received any compensation plus I want it documented so no one has to go through this drama in the future. Did you know? Thanks for posting. 15:14. - edited Click to mark as a Helpful Answer, or use Kudos to say thanks, on Aaron has been with Selectra for over 3 years. 24-01-2022 Just get some unhelpful message about 'It's our problem, not yours. This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). 11:19. Re: Blueyonder email. ", Re: Manage other My Virgin Media accounts, https://www.virginmedia.com/my-virgin-media/forgotten-details/password. and is reached by going into manage other accounts. Fastest way to talk to a real Virgin Media rep. 15:10. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/v4-460px-Contact-Virgin-Media-Step-1.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"